How Galaxy Tech Park Automated Billing for 42 Offices Using Qube
Galaxy Tech Park leases commercial office spaces to 42 companies across three towers in Bengaluru. Each tenant operated with different hours, HVAC loads, and DG requirements, making square-foot billing unfair and reconciliation painful. Qube delivered the automation and transparency the park needed to modernize its operations.
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Executive Summary
This case study explains how Galaxy Tech Park overhauled commercial billing with Qube smart meters, achieving:
- 85% faster billing cycles, shrinking processing time from four days to 45 minutes
- Accurate DG charge recovery with automatic tariff switching
- Fully automated CAM allocation across elevators, pumps, and common lighting
- Zero tenant disputes thanks to transparent dashboards and downloadable statements
Background & Challenges
Managing energy for three commercial towers exposed multiple operational gaps.
1. Square-foot billing lacked fairness
24/7 tenants, AC-heavy offices, and daytime-only occupants all paid similar bills, leading to frequent escalations.
2. DG tracking lived on paper
Manual DG logs triggered constant debates about surcharge accuracy—especially during peak summer outages.
3. CAM cost splits were complex
Elevators, corridor lighting, water pumps, parking lights, and security cabins required consistent cost allocation, but spreadsheets were error-prone.
4. Multi-tower reconciliation multiplied work
Three towers meant three meter sets, three workbooks, and three separate workflows for finance to reconcile every month.
The Qube Solution
Galaxy Tech Park deployed Qube three-phase meters for each tenant suite and additional meters across critical shared loads, all feeding a unified dashboard.
Capabilities unlocked:
- Automated DG sensing with instant tariff switching
- Consumption-based invoicing that reflects actual kWh usage
- CAM auto-distribution engine across all shared assets
- Real-time monitoring dashboards for facilities and finance teams
- API exports that sync invoices with existing accounting systems
- Postpaid invoicing with payment tracking and escalation workflows
Implementation Timeline
Phase 1: Discovery & Design (Week 1)
- Audited load patterns for 42 tenants and all shared assets
- Defined DG vs EB tariff matrices and invoice templates
- Planned phased communication with tenant facility managers
Phase 2: Deployment & Integration (Weeks 2–3)
- Installed Qube meters across all towers with redundant connectivity
- Configured CAM allocation rules and DG automation policies
- Connected Qube APIs to the in-house billing platform
Phase 3: Go-Live & Optimization (Week 4)
- Trained tenant admins on dashboards and report downloads
- Activated automated billing, reminders, and revenue recovery workflows
- Monitored adoption and fine-tuned alerts during the first billing cycle
Results Achieved
1. Billing time reduced by 85%
Finance now closes monthly invoices in 45 minutes instead of four days.
2. Transparent, consumption-based billing
Each tenant pays precisely for its usage, eliminating fairness complaints.
3. Accurate DG charge recovery
Automatic detection applies DG tariffs instantly, ending disputes about generator hours.
4. Fully automated CAM allocation
Shared loads allocate based on actual draw, removing manual spreadsheets.
5. Centralized control across three towers
Facilities teams manage all buildings from a single dashboard with live alerts.
Key Insights for Commercial Parks
- Usage-based billing builds tenant trust—especially in multi-tower environments.
- Automated DG sensing protects margins during frequent outages.
- CAM automation removes manual overhead and keeps finance audit-ready.
- Unified dashboards streamline operations for facilities, finance, and tenant admins.
Conclusion
Qube helped Galaxy Tech Park replace manual reconciliation with a dependable, automated billing workflow. Tenants now receive transparent invoices, DG charges are precise, and the operations team runs three towers from a single console—setting a new benchmark for commercial utility management.
What’s Next for Galaxy Tech Park
- Expand Qube analytics to HVAC optimization
- Automate ESG reporting with carbon and energy insights
- Launch tenant benchmarking to encourage efficiency
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