Welcome to Qube, a smart energy metering and billing platform owned and operated by Plutodale Ventures Private Limited, a company registered in Karnataka, India. These Terms and Conditions ("Terms") govern your access to and use of Qube smart meters, the Qube online recharge platform, the energy billing dashboard, the API platform, and all related hardware, software, and services ("Services").

By accessing or using any Qube Service, you agree to be bound by these Terms. If you do not agree, please discontinue usage immediately.

1. Company Information

The Services are provided by Plutodale Ventures Private Limited, a company registered in India under the laws of the State of Karnataka. The registered corporate address of the Company is located at 10th Floor, WeWork Latitude, RMZ Latitude Commercial, Hebbal, Bangalore – 560024, India. For support inquiries, you may contact the Company via email at info@qube.eco or by telephone at +91 96119 36316.

2. Services Provided

Qube provides a complete hardware and software ecosystem for energy metering and billing, which includes smart prepaid electricity meters, an online recharge and billing management platform, an energy monitoring dashboard, API integrations for advanced use cases, subscription-based services for meter management, hardware installation and onsite support services as required, and both hardware purchase and hardware rental options. These Services are provided to paying guest accommodations, hostels, co-living spaces, residential buildings, commercial buildings, and other property managers who require comprehensive energy management solutions.

3. User Accounts & Eligibility

No age restriction is explicitly enforced for the use of Qube Services, and a single user may operate multiple properties through their account. Property owners, managers, or authorized staff members may create and manage accounts on behalf of their properties or organizations. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Qube is not responsible for unauthorized access that results from credential sharing, weak security practices, or any other breach of security that is attributable to your actions or omissions.

4. Hardware: Purchase, Rental & Ownership

4.1 Hardware Purchase

When a customer purchases a Qube smart meter, full hardware ownership transfers to the customer upon successful payment of the purchase price. However, such ownership does not include any proprietary software, server-side logic, or access to the recharge platform, which remain the exclusive property of Qube and are licensed to the customer subject to these Terms.

4.2 Hardware Rental

Customers may also rent Qube meters subject to the following rental terms. Monthly rental charges apply for the duration of the rental period, and a one-time refundable security deposit is charged at the commencement of the rental agreement, the amount of which is determined based on the meter model selected. Such deposits are refundable upon returning the device in good condition, subject to inspection by Qube or its authorized representatives. Physical damage, burnt units, tampering, or misuse of the device may result in deductions from the security deposit or complete forfeiture thereof, at Qube's sole discretion.

4.3 Installation Services

Installation services may be provided by Qube or its authorized partners, and additional charges may apply for such installation services, which shall be communicated to you prior to the commencement of installation work.

4.4 Hardware Misuse & Tampering

Any of the following actions shall be considered tampering and shall void the warranty: opening or modifying the device, unauthorized rewiring, bypassing the meter, intentional damage, or use outside recommended electrical standards. Qube reserves the right to levy inspection charges for tampered units, and such charges shall be payable by the customer in addition to any other remedies available to Qube under these Terms or applicable law.

5. Warranty Policy

Qube devices come with a comprehensive warranty, the duration of which ranges from twelve months to twenty-four months, and in some cases may extend to a lifetime warranty, depending upon the device model, the service plan selected by the customer, and the customer purchase category. The warranty covers manufacturing defects, hardware malfunctions, and internal component failures that occur during normal use of the device. The warranty does not cover physical damage, fire damage, water or moisture damage, electrical surges due to faulty wiring at the customer's premises, tampering with the device, or unauthorized repairs performed by parties other than Qube or its authorized service providers. Extended warranty options may be provided based on customer requirements, subject to additional terms and conditions that shall be communicated at the time of purchase or upgrade.

6. Payments, Billing & Recharge System

6.1 Payment Gateways

Payments on Qube are processed via Cashfree payment gateway and direct bank transfers. Qube does not use Razorpay or Stripe payment gateways unless explicitly mentioned in your service agreement or payment documentation.

6.2 Recharge System Policy

All prepaid electricity top-ups made by tenants or occupants are processed directly into the building manager's or property owner's bank account, and Qube acts only as a technology service provider facilitating such transactions. Therefore, Qube cannot process refunds for unused tenant balance, and any refunds, if applicable, must be handled directly by the building or property management team. Qube bears no financial liability for settlement disputes between tenants and property management, and all such disputes must be resolved between the parties involved without Qube's participation.

6.3 Subscription Fees

Subscription charges apply for dashboard access, meter management services, API access, reporting tools, customer support, and updates and cloud services. Subscriptions may be offered on a monthly or yearly basis, and shall renew automatically unless canceled by you in accordance with the cancellation procedures set forth in your subscription agreement or as otherwise communicated by Qube.

7. No Refund on Meter Balance

Meter balance recharged by occupants is non-refundable through Qube, as funds are settled directly to the property owner, Qube is not the merchant-of-record for such transactions, and Qube does not control or manage the settlement account into which such funds are deposited. All claims related to unused balance must be taken up directly with the building manager or property owner, and Qube shall have no obligation or liability with respect to such claims.

8. Service Availability & Platform Reliability

Qube strives to ensure that its Services are reliable, that uptime is maximized, and that critical systems operate smoothly. However, Qube does not guarantee uninterrupted service, and temporary disruptions may occur due to scheduled maintenance, system upgrades, network failures, third-party system issues, power outages, or other circumstances beyond Qube's reasonable control. Qube will make reasonable efforts to notify users of scheduled maintenance activities that may affect service availability, but Qube shall not be liable for any losses or damages resulting from such disruptions.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Qube's total liability for any claims arising out of or relating to these Terms or the Services shall not exceed the total subscription fees paid by you to Qube in the three months immediately preceding the date on which such claim arose. Qube is not responsible for property owner mismanagement, wrongful billing practices, or incorrect settlement handling by property owners or their representatives. Qube is not liable for business losses, data loss, or consequential damages of any kind, whether direct or indirect. Hardware issues arising due to installation faults in the customer's premises are not covered under these Terms, and Qube shall have no liability for such issues.

10. Acceptable Use Policy

You must not use Qube Services for illegal purposes, tamper with software, APIs, or backend systems, reverse engineer Qube's applications, attempt to bypass security systems, interfere with meter functionality, or modify data or misuse APIs in any manner. Violation of this Acceptable Use Policy may result in immediate account suspension or termination, and Qube reserves the right to pursue legal action against you for any damages or losses resulting from such violations.

11. Updates, Modifications & Feature Changes

Qube may update software features, pricing structures, subscription models, hardware specifications, API endpoints, and platform user interface at any time, with or without prior notice. These changes will be communicated via email or platform notifications when required by applicable law or when Qube deems such communication necessary. Your continued use of the Services after such updates are implemented constitutes your acceptance of the revised Terms and any changes to the Services, and you agree to be bound by such revised Terms and changes.

12. Termination of Service

Qube may suspend or terminate your account immediately, without prior notice, if these Terms are violated, if illegal or fraudulent activity is detected, if payments are overdue, if tampering with hardware or software is identified, or if misuse of the platform or API occurs. Users may request account closure by contacting Qube support, and upon such request, Qube will process the closure in accordance with its standard procedures, subject to the resolution of any outstanding obligations or disputes.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India, specifically the laws of the State of Karnataka, without regard to its conflict of law provisions. Any disputes, controversies, or claims arising out of or relating to these Terms or the Services shall be resolved through binding arbitration conducted in Bangalore, Karnataka, in the English language, under the Arbitration and Conciliation Act, 1996, or any statutory modification or re-enactment thereof. Both parties hereby agree to arbitration as the exclusive dispute resolution mechanism and waive any right to pursue disputes through courts of law, except where such waiver is prohibited by applicable law.

14. Contact Information

For legal, technical, or billing queries, you may contact Plutodale Ventures Private Limited at its corporate address located at 10th Floor, WeWork Latitude, RMZ Latitude Commercial, Hebbal, Bangalore – 560024, India, via email at info@qube.eco, or by telephone at +91 96119 36316. Qube will endeavor to respond to all inquiries in a timely manner, but does not guarantee any specific response time.

15. Acceptance of Terms

By using Qube Services, you acknowledge that you have read and understood these Terms, that you agree to be bound by them, and that you are authorized to use the Services for your property or organization. If you do not accept these Terms, you must immediately refrain from using the Services and discontinue all access to and use of the platform, hardware, and related services.