Troubleshooting Common Smart Meter Issues

This guide will help you troubleshoot and resolve common issues with Qube smart meters.

Common Issues and Solutions

Issue 1: Meter Not Connecting to WiFi

Symptoms:

• Meter shows offline status in dashboard
• No data updates

Solutions:

1. Check WiFi signal strength at meter location
2. Verify WiFi credentials are correct
3. Restart the meter by turning power off and on
4. Check if WiFi network allows device connections

Issue 2: Incorrect Readings

Symptoms:

• Readings don't match actual usage
• Sudden spikes or drops in consumption

Solutions:

1. Verify meter is properly installed
2. Check for loose connections
3. Ensure no bypass connections exist
4. Contact support if issue persists

Issue 3: Power Cut Issues

Symptoms:

• Meter not responding after power cut
• Data not syncing

Solutions:

1. Wait 5-10 minutes after power restoration
2. Check meter display for status
3. Restart meter if needed
4. Verify network connectivity

Preventive Maintenance

Regular maintenance can prevent most issues:

• Keep meter clean and dry
• Check connections monthly
• Monitor dashboard regularly
• Update app to latest version

When to Contact Support

Contact Qube support if:

• Issue persists after troubleshooting
• Meter shows error codes
• Safety concerns arise
• Installation problems occur